What is an RMA?

An RMA is a document used to return merchandise to the sender for various reasons; explained below. 

This process is now mandatory for returns with Asmodee Canada.

Please note: this claim will be valid for 30 days.


Issuing an RMA?

We WILL NOT issue an RMA for the following reasons: 

  • There are damaged items in the order received*
  • You have overstock items (Some exceptions may apply, see with your Sales Representative for details)


We WILL issue an RMA for the following reasons:

  • You have been over shipped an item (i.e. You ordered 3, but received 6)
  • You have been shipped an incorrect item (i.e. You ordered Pandemic, but received Pandemic Legacy)
  • You have received a double order or an incorrect order (i.e. you received order #1234 twice, or you received an order intended for another store)


RMA claim process

  1. Email the Excel document filled out to your Sales Representative to let them know that you would like to make a claim.
    Click here to download the Excel document.
  2. Upon reception of the filled-out RMA form, Asmodee will then initiate a pickup with FedEx and send you the RMA number associated with your claim.
  3. The packing boxes to return the product MUST be identified with the RMA number or they will be refused upon reception at Asmodee Canada.
  4. Please note that you will have 30 days to return the product to us, after which the RMA will expire.
  5. Upon reception of the product, as described on the RMA, a credit will be issued to your account.



*Please note this RMA procedure does NOT apply to courier damages, it is the receiver’s responsibility to verify all boxes at reception and if any damages are present – sign the reception with a note that there are damages. A Damage claim will then need to be issued and the products MUST remain in the ORIGINAL packaging.